Is your website secure?
All Credit Card & Personal information is passed over a secure connection using the latest SSL encryption technology. When you go to the 'Checkout' page, you will see that the page starts with 'https' (meaning secure SSL connection).
SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well other personally identifiable information), which prevents the criminals from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page (and in the case of Mozilla Firefox in the address bar as well).
How long will it take to receive my item?
Orders are usually sent out in 7 days so you can expect to receive your order within a maximum of 14 days. If there are any delays for whatever reason we will contact you so please make sure you leave you contact information with us. If you require any items urgently please contact us. Please note full eternity and wedding bands may take up to 3 weeks due to them being custom made.
How much do you charge for postage and packing?
Delivery is FREE on all orders, no matter how big or where you live.
What delivery service do you use?
We use Royal Mail Special Delivery
What payment methods do you accept?
We accept Visa, MasterCard, Switch/Maestro, Delta, and Solo. We also accept payment through Paypal, these options will be presented to you at the checkout
Do you have a shop where we can come and view your jewellery?
No we do not have a shop. We are able to sell our jewellery at such reduced prices because we are an online only company and have very low overheads. However we still strive to provide excellent customer service. If you have any questions at all please don’t hesitate to contact us
What if I do not like the item I have ordered?
All our pieces come with a full 30 day money back guarantee. For whatever reason you are not happy with your purchase or just change you’re mind you can return it to us within 30 days for a full refund
* does not include full eternity and wedding bands
It is very important you read our returns policy in the terms and conditions before returning your item.
What's the situation with returning my goods to Angelic Diamonds?
When returning an item to us it needs to be in its original, unused, unworn condition with all its certificates including certification and valuation complete in its original box and packaging. Damaged items will not be accepted back.
Purchase items that have been inscribed in any way, or designed especially for or by you will not be eligible for return,
You must contact us before you send anything back and obtain a RMA number. You will be given a return name and address (please do not use Angelic Diamonds for security reasons) where you must send the goods by recorded delivery
It is very important you read our returns policy in the terms and conditions before returning your item.
How do I find my ring size?
Please refer to our ring size guide in our buyer information guide
Most often the easiest solution is to get your ring adjusted locally at you local jewelers as it saves on time and postage expense going back and forward to us. However if you want you ring adjusted by us we are happy to carry this out for a fee of £20. Please contact us before you send any items.
What is included in the price?
Everything! The price you see is the price you pay. It includes VAT, delivery and all relevant certificates
How will my jewellery be packaged?
All our jewellery comes in our beautiful exclusive packaging. Please see packaging at the top bar to see a picture. All jewellery is sent in plain white packaging and there is no reference to what is in the packaging
What Certificates Do I Get?
All our Diamonds come complete with there own certification certificate. A Valuation Certificate also know as an appraisal certificate are also present
What is a carat?
Carat is the unit weight diamonds are measured in. One carat equals 0.2 grams
Can I place an order over the phone?
Yes of course. Just give us a ring
Whats you policy on conflict diamonds?
Blood diamonds, often called conflict diamonds, are mined in war torn African countries by rebels to fund their conflict. The rebels grossly abuse human rights, often murdering and enslaving the local populations to mine the diamonds.
We have a strict NO blood diamonds policy! All our jewellery comes from reputable suppliers that only deal in legitimate diamonds
Can you make other jewellery not shown on your website?
We can have customs pieces made if you have a drawing or model of something you would like made. Contact us for further details. Please note our returns policy does not apply to custom made pieces
If you have any other questions please don't hesitate to contact us! |
